Refund and Returns Policy 

Effective Date: February 19, 2025

At PEPPISKINNIE, we want to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward and hassle-free return and exchange policy. Please review the policy below for full details on how to return or exchange your items.

1. Eligibility for Returns and Exchanges

• Returns: You may return most items within 30 days from the delivery date. To be eligible for a return, the item must be in its original, unused, and unworn condition, with all tags, packaging, and accessories intact.
• Exchanges: You can exchange an item for a different size, color, or style within 30 days from the delivery date, provided the item is in its original, unused condition, and is free from any signs of wear.
• Non-Returnable Items: Certain items are non-returnable and non-exchangeable, including:
  • Jewelry that has been worn or altered
  • Custom-made or personalized items
  • Final sale or clearance items (unless stated otherwise)
  • Gift cards

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

1. Contact Us: Send an email to our customer service team at info@peppiskinnie.com to request a return or exchange authorization. Please include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
2. Return/Exchange Instructions: Once your request is approved, we will send you detailed instructions on how to return or exchange the item. If you are exchanging, we will notify you of the availability of alternative sizes or styles.
3. Ship the Item Back: After receiving the authorization, carefully pack the item(s) and ship them back to us. You are responsible for return shipping fees unless the return is due to an error on our part, such as receiving a damaged or incorrect item. We recommend using a trackable shipping service to ensure your return is safely delivered to us.
4. Processing Your Return/Exchange: Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If approved, we will process your refund or exchange as per your preference.

3. Refunds

• Refunds will be issued to your original payment method once your return is processed. Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
• Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part, such as receiving a wrong or damaged item.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact our customer service team within 7 days of receiving your order. We will provide you with a pre-paid return label for returning the item and will either send you a replacement or issue a full refund.

5. International Returns

For international orders, customers are responsible for return shipping fees, as well as any applicable customs duties and taxes. We recommend using a trackable shipping service to ensure the item reaches us safely. We cannot be responsible for lost returns during transit.

6. Contact Us

If you have any questions about our return and exchange policy or need assistance with a return, please don’t hesitate to contact us:

• Email: info@peppiskinnie.com
• Phone: (315) 322-5834
• Address: 346 Haig Rd, Madrid, New York, United States

We are here to help ensure that your shopping experience with PEPPISKINNIE is as smooth and enjoyable as possible.